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| Frequently Asked Questions |
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| Calling Cards in General |
Account/Registration |
1 - How do I search for a calling card?
2 - How do I buy a card?
3 - How do I find the best card?
4 - Where is My Info?
5 - How can I contact you? |
6 - How can I create an account?
7 - How can I modify my account? / My password?
8 - I can't change my username?
9 - I want to use my new email address as my username to log in, how can I log in?
10 - I submitted my information (I registered) but i didn't receive a confirmation email? |
| Got More Questions? |
Calling Cards Definitions and Terms |
11 - Do I need a to have an agreement with long distance carrier to use prepaid calling cards?
12 - Will I receive a phone bill?
13 - Will I get a phone card through regular mail?/How soon will I receive a card?
14 - If my phone card expires can I be reimbursed for the unused portion of the card?
15 - I lost my access number and PIN number. How do I get that back? |
16 - How do I use phone cards?
17 - What are the different terms used with phone cards?
18 - What are the different fees and charges associated with phone cards?
19 - Why phone cards online; its benefits & how do these phone cards work?
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| Phone Cards Billing and Balance |
More questions and answers at the bottom of the page
Click Here
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| Calling Cards In General |
1 - How do I search for a calling card?
Searching for a calling card is a very easy and simple process.
There are couple of ways you can search for a calling card.
One way to find a calling card is to click our "FEATURED CARDS" items that you can find on the right column of our Home page.
If you know which country you want to call to, a quick way to find a card would be to use our "Browse by country" drop-down menu on the right column of our Home page.
2 - How do I buy a card?
Buying a calling card is a very easy and simple process. The first step in buying in calling card is to know how to search for a calling card. (See FAQ #1)
We will show the recommended cards marked with a gold star together with other bestsellers for that country you are calling to. We make up-to-the-minute updates to this list of cards based on customer feedbacks, availability, supplier's recommendations and best of all, our own quality control department's strict evaluation methods.
Once you find the card you want, click the Add to Cart button in the rates page or on the card info.
Clicking the Add to Cart button will add the card to the shopping cart. Inside the shopping cart you can modify the quantities of cards you buy, remove or add a cart, or check out.
3 - How do I find the best card?
Finding the best card you are looking for is the beauty of our site! Whether you are looking for a calling card that has the most minutes, the cheapest rates or no connection fees we have made it easy for you to find the card you are looking for.
First select the country that you want to call to. You can select which country you want to call to in the Browse by country drop-down menu.
If you click on the image, the rates and fees will be shown. We recommend cards marked with a gold star based on numerous feedbacks from customers and other strict evaluation methods we currently have. You will also find which cards has sale on them.
4 - Where is My Info?
Your preferences and information are in Account Information. Simply sign in with the USERNAME and PASSWORD provided the first time you logged in to become a member.
Account history allows you to see your previous transactions while Edit account info allows you to change your account contact information.
5 - How can I contact you?
You can contact us through the phone at 1-888-867-1184 or Dallas local 214-206-8762 (5:00 PM - 11:59 PM CMT) or through our "contact us" page.
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| Account / Registration |
6 - How can I create an account?
If you are a new customer, Please click here to register now.
If you are an existing customer and forgot your password, please click forgot password located to the right of the Home page
7 - How can I modify my account? / My password?
Log in and then click "Edit Account Info" located on the "WELCOME: You are now LOGGED on" box when you sign in at the Home page.
8 - I can't change my username?
Your username is your unique identification used to log into the site. We utilize a username for verification purposes that links to your e-mail address to purchase a card and receive it by e-mail; otherwise, you will have to wait for a call-back verification process.
Therefore, we don't allow the change of the username, but you can do one of two:You can create a new account with a different username without using the ________@olivenri.com format and use your email address as your new username.Or you can specify a second email upon secure check out via Paypal to have your pins forwarded to.
Upon creating a new account and changing your e-mail address, we most likely will attemp to call you next time you purchase a card for verification purposes.
9 - I want to use my new e-mail address as my username to log in, how can I log in?
You can only login to your account using the same username you used when registering. Otherwise, you'll have to re-register (see FAQ 8).
10 - I submitted my information (I registered) but i didn't receive a confirmation email?
You should receive your confirmation e-mail within 6 hours. Remember: Your confirmation e-mail will only be sent to the e-mail address that you registered with us.
If you don't get your confirmation e-mail within 6 hours after registration, please follow these steps:
Check if you enter your e-mail address correctly?
If you entered your e-mail correctly and you still don't receive your confirmation e-mail, you will need to request it again here.
After you have followed the two previous steps and you still don't receive the your confirmation e-mail, please contact your e-mail provider about possible e-mail difficulties.
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| Got More Questions? |
11 - Do I need a to have an agreement with long distance carrier to use prepaid calling cards?
No, you do not need to have an agreement with long distance carrier to use our Calling Cards. However, if you are concerned that your access number may incur a long distance charge from your provider, you should contact them to confirm.
12 - Will I receive a phone bill?
This is a prepaid service. You pay in advance, you should never receive a phone bill for the calls you make using your cards.
13 - Will I get a phone card through regular mail?/How soon will I receive a card?
We do not send orders through regular mail. As soon as your online transaction is approved, you will receive an email with the Toll Free Access number, PIN and Dialing Instructions.
14 - If my phone card expires can I be reimbursed for the unused portion of the card?
No. Please make sure to exhaust your Phone Card prior to 90 days from the date of purchase. But some cards have no expiration date. Please see the card details for expiration date info.
15 - I lost my access number and PIN number. How do I get that back?
In this case please sign in to your account at the Olivenri.com website and click on "Account history" and you will see your most recent purchases and if you do not find the pin you are looking for please call us we will try to provide that to you.
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| Calling Cards Definitions and Terms |
16 - How do I use phone cards?
It's really very simple. Each card has an 800# printed on the back. (sent to you in the email)
It also has a "PIN" or account number on the back as well.
Just dial the 800#, enter your "PIN" number, then you'll be prompted to enter the phone number that you're calling.
Please note that most of our cards comes with Local Access Numbers which if present will give you the exact minutes mintioned for such card.
If you use the #800 access while these local access numbers are present, these will decrease your minutes.
17 - What are the different terms used with phone cards?
Calling Card: Telecommunication
credit cards with an AuthCode (Pin Number) for using a long distance carrier
when the customer is away from their home or office.
Carrier: A
telecommunications provider which owns switch equipment.
Country Code:
Two or three digit codes used for International calls outside of the North
American Numbering Plan area codes. Dial: 011 + country code + city code + local
phone number) (e.g. "011 + 91 + 22 + 123- 4567" 91 = India, 22 =
Bombay)
Local Access:
Local Loop. The connection from a subscriber to the Central Office. The portion
of a circuit connecting the LEC's CO with the customer's premise equipment
across the local network.
Switch: A device
(like a DMS-250 or a PBX) that responds to originator signals and dynamically
connects the caller to the desired communication destination.
18 - What are the different fees and charges associated with phone cards?
Connection Fee: A fee charged on every call that is
made.
Payphone Fee: Additional charge per call if if call is
made using a payphone, normally collected for the owner of the payphone. Nearly
all phone card calls originating from a Pay Phone are charged a fee per call.
This is required by federal law and the fee typically ranges from $.35 to $.70
per call. This goes to pay Uncle Sam or the owner of the payphone. This amount
is deducted in minutes from the card.
Cell Phone Charges: If your cellular or mobile phone
company allows you to call from your mobile phone, there maybe a charge per call
fee. Some Cell phone contracts do not allow the use of alternate carriers like
phonecards or dial around services.
Taxes: A collection of tax types that each state is
allowed to charge. Tax jurisdiction (which state can charge tax for a call) is
based on the two-out-of-three rule: where it originates, where it terminates,
where it is being billed to - if two match, that state can charge the tax.
Surcharge: An additional charge on top of a base rate
for a specified reason.
A fee charged against the card usually to cover the companies costs.
Rounding (Time base charge): The actual time you spend
on-line either in units purchased or a time increment in seconds. The time
increments vary from 1 second to 5 minutes.
Initial Connection/ Weekly, Monthly Service/Maintenance
Fees: Some cards have an initial set up fee. This could be a one off just to
get you on the road. Some, however, charge a weekly or monthly fee of around
$1.00. This is charged after the first time that the card is used and is
deducted in minutes or dollar from the card. Even if you are not using your
calling card you may be racking up a charge.
19 - Why phone cards online; its benefits & how do these phone cards work?Savings
- Prepaid phone cards online domestic and international rates are usually much lower than rates offered by major residential phone service providers and prepaid phone cards local stores.
- Phone cards online are cheaper than collect calls and operator assisted calls.
- Phone cards online can help You to bring your phone expenses within budget; there is no better way to budget your long distance.
- Phone cards online Holidays sales make additional savings for your budget.
Convenience
- Wide choice of phone cards online is offered in one place.
- Easy to compare the rates and find the best deal for you.
- You receive PIN number and Access number instantly at any time and any place where You have an access to the Internet (go though verification to eliminate any delays).
- If You share a phone with your roommates, phone cards online can help You to avoid the question of figuring out who-called-what-number each month.
- There is no any phone bills associated with using prepaid phone cards.
Mobility and versatility
- Phone cards online provide solutions to different groups of people, such as travelers, students, truck drivers, international visitors and other.
- You can enjoy low long distance rates no matter where You are and what kind of phone You are using; You can call from home, office, foreign country, cell phone, pay phone and enjoy the same low rate.
- You receive independence from local and long distance career, and anonymity.
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| Phone Cards Billing and Balance |
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Q How do I know how much time, (or money) is
left on my card?
A) Your balance is normally given each time you
call the access number and enter your PIN.
Please note that some cards charge money when you check your balance.
Q How do I know I am running out of minutes on a
prepaid card?
A) On most cards you are notified how many
minutes are remaining at the beginning of each call. In general you will be
interrupted during your conversation when you are down to the last two or three
minutes.
Q Is there a charge if I get a busy signal?
A) In principle the value of your calling card
should not reduce if you encounter a busy signal. There are basically two
reasons you would get a busy signal:-
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Your access number produces a busy signal. This
means that there are too many callers using this phone card. Try again later.
If the problem persists change to another phone card.
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The busy signal is generated at the destination
you are calling. This is often beyond the control of your calling card
company. Remember international destinations have different customs, time
zones and peak load periods. The quality of the telephone exchange system at
the destination can also be a factor. Try your call again later. If the
problem persists change to another phone card.
Q What do I do if my
call gets disconnected?
A) The clock stops ticking on the disconnect.
If your card has a surcharge you will pay it again on the re-connect. You can
box with customer service about this if you really want to or if it becomes a
persistent problem. Try again! If the problem persists change phone cards.
Q Will I be charged if I make a call and no one
answers?
A) As long as the call isn't answered you
should not pay anything. If you dial an incorrect number, or the call is
answered by an answering machine or voice mail, you will be charged the full
connection fee (if there is one for the particular phone card you are using).
You will also be charged for the minutes used.
Q Will I get the same rate per minute rate on every
call I make?
A) Yes! if it is a flat rate card with no
surcharges.
No! if it has a connection/maintenance/surcharge fee - the true per minute rate
will vary based on the call duration.
Q Is the rate the same 24 hours a day?
A) The per minute charge part of the cost
calculation is normally constant 24 hours a day. Remember (the surcharge, if
there is one, effects the total rate).
Q Are calls
to cell phones more expensive?
A) Yes, calls
to cell phones cost a few cents more.
Q Are
phone calls a "Voice over IP" service?
A) No our Phone
Cards Calls are placed on an international fiber-optic network which allows for
the same quality as the major carriers. Because of our position as an
international carrier, we can offer rates that can complete with most Voice over
IP services, yet we avoid the often low quality of Voice over IP.
Q Can I
use my Phone Card to dial another country other than the country I originally
bought the card for?
A) Yes,
however, the rates that are advertised on the web only apply to the specific
country in which the card was intended. Please visit the respective rate page
for the destination
Q Do
the advertised rates apply 24 hours a day, 7 days a week?
A) Yes, our
rates are good 24 hours a day, 7 days a week, and assume the entire card is used
on a single call.
Q If my
Phone Card expires can I be reimbursed for the unused portion of the card?
A) No please
make sure to exhaust your Phone Card prior to 60 days from the date of purchase
Q Is it
safe to purchase your service over the internet?
A) Our
technology makes it possible for sensitive data to be safely transmitted over
the Internet, the information is encrypted using proprietary and secure socket
layer (SSL) technology
Q Is
there a connection fee for the Phone Cards?
A) Depending
upon what card you are purchasing there could be a connection charges. We also
have cards without connection charges.
Q What
if I do not have a credit card? Is there another way to purchase from
Olivenri.com?
A) Yes we also
accept checks, Please contact us for more information.
Q Can
we use Pay-Phone to make calls?
A) Yes! Calls
can be made from Pay-Phone usually There are some charges associates when making
calls from payphones Usually 69¢ to 99¢.
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SHOPPING CART
